Frequently Asked Questions
Common questions and answers about PropertyBase.
General​
What is PropertyBase?​
PropertyBase is an all-in-one platform for real estate agencies to manage properties, leads, agents, and investors. It combines property management, CRM, financial tools, and analytics in one platform.
Who is PropertyBase for?​
PropertyBase is designed for:
- Real estate agencies
- Property developers
- Brokerages
- Investment firms
- Property managers
Is there a free trial?​
Yes! We offer a 14-day free trial with full access to all features. No credit card required.
What plans are available?​
We offer three plans:
| Plan | Price | Best For |
|---|---|---|
| Starter | $29/mo | Small teams (1-5 users) |
| Professional | $79/mo | Growing agencies (up to 20 users) |
| Enterprise | Custom | Large organizations |
Getting Started​
How do I create a workspace?​
- Sign up at app.propertybase.ai/signup
- Verify your email
- Enter your agency name and choose a subdomain
- Start using PropertyBase!
Can I import data from another system?​
Yes! PropertyBase supports importing:
- Properties and units (CSV)
- Leads and contacts (CSV)
- Custom data via API
How do I invite my team?​
- Go to Settings > Team
- Click Invite Member
- Enter email and select role
- They'll receive an invitation email
Features​
Does PropertyBase support multiple currencies?​
Yes! PropertyBase supports all major currencies with:
- Live exchange rates
- Per-property currency settings
- Automatic conversion display
Can I integrate with other tools?​
PropertyBase integrates with:
- Payments: Stripe
- Communication: Slack, Microsoft Teams, SendGrid
- Documents: DocuSign
- Custom: Webhooks, REST API
Is there an API?​
Yes! Professional and Enterprise plans include full API access:
- REST API with all endpoints
- Webhooks for real-time events
- SDKs for JavaScript, Python, and PHP
Does PropertyBase have mobile support?​
PropertyBase is fully responsive and works on all devices. We're also developing dedicated mobile apps (coming soon).
Security​
How secure is my data?​
PropertyBase uses enterprise-grade security:
- 256-bit SSL encryption
- SOC 2 Type II compliant
- GDPR compliant
- Row-level security
- Regular security audits
Do you support two-factor authentication?​
Yes! 2FA is available for all plans using:
- Authenticator apps (Google, Authy)
- SMS (Enterprise only)
Where is data stored?​
Data is stored in secure cloud infrastructure:
- Primary: AWS (US-East)
- Backup: AWS (EU-West)
- Daily backups retained for 30 days
Can I export my data?​
Yes, you can export all your data anytime:
- Go to Settings > Data
- Click Export All Data
- Choose format (JSON, CSV)
- Download archive
Billing​
How does billing work?​
- Monthly plans are billed on the same day each month
- Annual plans are billed once per year (with ~13% savings)
- You can upgrade or downgrade anytime
Can I cancel anytime?​
Yes! You can cancel your subscription at any time:
- Monthly: Effective end of current month
- Annual: Access continues until period ends
Do you offer refunds?​
- Annual plans: 14-day money-back guarantee
- Monthly plans: Non-refundable, but you keep access until period ends
What payment methods do you accept?​
- Credit/debit cards (Visa, MasterCard, Amex)
- Bank transfer (Enterprise only)
Support​
How do I contact support?​
- Email: support@propertybase.ai
- Help Center: docs.propertybase.ai
- In-app Chat: Click the help icon
What are support hours?​
| Plan | Hours |
|---|---|
| Starter | Business hours (Mon-Fri) |
| Professional | Extended (7 days) |
| Enterprise | 24/7 with dedicated rep |
Is there a community?​
Yes! Join our community: